A importância do RH estratégico para os resultados financeiros de uma empresa de transporte – case Fadel

Abstract

Human Resources Management is fundamental to achieving results in any organization, especially because the difference will always be the way in which human resources are arranged. Based on the extensive bibliography on the subject, it is safe to say that the quality of the teams will be the main factor of influence and efficiency of the company. Motivated employees, who have a profile aligned with the company's values, who understand the personal and organizational significance, who are well directed and trained are much more efficient. All of this directly reflects on the provision of the service, whether in the reduction of errors, improvement of processes and greater agility. This efficiency has a direct impact on cost reduction, for example: lower rework rates, less waste and fewer breakdowns, thus contributing to a significant improvement in financial results. Still, another crucial aspect in reducing costs is the reduction of costs related to employees, as efficient management can reduce expenses with turnover, absenteeism, and internal conflicts. Investing in employee training and development can result in more engaged and committed teams, reducing the need for constant hiring and training, which translates into savings in financial resources and time. Furthermore, people management influences customer satisfaction. The same employees, who receive adequate training and feel motivated and engaged with the organization's demands, are more likely to offer quality service that meets or exceeds customer expectations. This results in greater loyalty, company recommendation and, consequently, an increase in demand for the transport services offered. The implementation of incentive and recognition policies also plays an important role. Recognizing and rewarding employees' good performance can increase motivation, engagement, and productivity, positively influencing the efficiency of the operation. People management directly impacts the financial results of a transport company, whether through operational efficiency, customer satisfaction and even converting investments in the sector into cost reduction. Investing in people management is not just a human resources strategy, but a necessary measure for the financial health and sustainable growth of the transport business.