Gestão de processos e ganhos em produtividade: um estudo aplicado à manutenção ferroviária

Abstract

This essay have the objective to develop a project designed by a group of post graduate students in Business Management in order to present a viable and reasonable solution to improve the maintenance process of the Vale SA railway tracks, more specifically inside the Maintenance Management of the called "Via Permanente". The development of this paper was based on research from different sources and authors that approach the subject of process management more oriented to analysis and improvement which gave us a much more wider and detailed approach. Also, this research allowed us to find solutions that promote the optimization in the use of resources bringing more productivity without the need to restructure or even spread the administrative chart. All that with just a simple reorganization of work activities, standardizing procedures so that they hold the best practices needed by the market in the railway maintenance business.