Atuação estratégica na gestão de pessoas: aplicação prática de indicadores de RH na tomada de decisões

Abstract

In recent years, the performance of the road cargo transport sector has gained market in Brazil, provoking the need to develop the management processes of companies that operate in this market. Having the human capital as the essential resource for growth, the present study has the goal to know how the human resources area contributes to people management. Based on documental and bibliographic research, this work presents the main actions of the human resources (HR) sector, expanding the systemic view of companies on the sector's potential. Through documentary and bibliographic research, analysis of internal processes, benchmarking and quantitative research, it shows the importance of HR indicators as a support tool in people management. The solution proposal presents an e-book with the five main indicators used by HR. It is expected that companies that adopt the application of these indicators can easily, practically and objectively measure the performance of their teams.