Gestão de processos internos em acidentes de trânsito

Abstract

Bidding is mandatory upon the selection of urban transport companies; the clauses for these proceedings must have an insurance for passengers, third parties and so must the Insurance for Personal Injuries (DPVAT). However, insurance companies are highly costly and the paid prices are not consonant with the services delivered. The public transport system is not effective for passengers and there is a great number of traffic accidents. In order to look into this matter, it was necessary to introduce a study case, and approach traffic accidents and their relation with public transportation concession-holders, based in Campo Grande, in the state of Mato Grosso do Sul. As methodological procedure, descriptive and biographical researches were adopted. Their approach were both qualitative and quantitative (hybrid method), and were utilized in public transport companies, in four study cases, in the state of Mato Grosso do Sul. The outcome pointed out that, due to the fact that insurance companies went bankrupt, the public transport companies did not have an insurance for six months. In between, there was better management of costs with traffic accidents. From that point on, nine feasible strategic proceedings were proposed to improve the structure of organizations in relation to the occurring accidents. It was concluded that, after the implementation of this proposal, favorable conditions are expected and public transport companies will enjoy its benefits. Costs will be reduced, there will be acquisition of technical services, monitoring system, trainings, safety and analysis as well as benefits for everyone.