Repositório Digital do Transporte

Use este identificador para citar ou linkar para este item: http://repositorio.itl.org.br/jspui/handle/123456789/399
Título: Automated disruption assistance
Autor(es): Delamare, Christian Gruber
Lopes, Douglas Cabrera
Ramos, Patrice
Santos, Raioni de Oliveira
E-mail: christian.delamare@voeazul.com.br
douglas.lopes@latam.com
pjmramos@voegol.com.br
raoliveirasantos@voegol.com.br
Orientador: Halawi, Leila
Número da turma: AVM - T03
Data do documento: 2019
Citação: DELAMARE, Christian Gruber et al. Automated disruption assistance. 2019. 80 f. Capstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2019.
Resumo: During the last decade, commercial aviation in Brazil has grown significantly, overcoming the number of 100 million passengers per year. The intense operation represents a challenge for the air carriers, especially during flight disruptions. In Brazil, besides the re-accommodation of the passengers into other flights, under certain circumstances, the ANAC 400 resolution requires the airlines to provide a series of material assistance. Meal, transport, and hotel make part of the exigences stated by the ANAC 400. Our study aims to analyze the current process that is mainly manual and propose to automatize several steps through a self-service solution. The researchers verified the potential adoption of the solution through a survey where the great majority of respondents are favorable for using self-services and avoid lines at the airport. The researchers also created a financial analysis to demonstrates the benefits of the solution through the reduction of headcount to execute the process.
Palavras-chave: Airline
Self-service
ANAC 400
Descrição: Capstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2019.
Aparece nas coleções:Aviation Management (AVM)

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