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Use este identificador para citar ou linkar para este item: http://repositorio.itl.org.br/jspui/handle/123456789/399
Registro completo de metadados
Campo DCValorIdioma
dc.contributor.advisorHalawi, Leila-
dc.contributor.authorDelamare, Christian Gruber-
dc.contributor.authorLopes, Douglas Cabrera-
dc.contributor.authorRamos, Patrice-
dc.contributor.authorSantos, Raioni de Oliveira-
dc.date.accessioned2020-05-27T13:35:01Z-
dc.date.available2020-05-27T13:35:01Z-
dc.date.issued2019en_US
dc.identifier.citationDELAMARE, Christian Gruber et al. Automated disruption assistance. 2019. 80 f. Capstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2019.en_US
dc.identifier.urihttp://repositorio.itl.org.br/jspui/handle/123456789/399-
dc.descriptionCapstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2019.en_US
dc.subjectAirlineen_US
dc.subjectSelf-serviceen_US
dc.subjectANAC 400en_US
dc.titleAutomated disruption assistanceen_US
dc.contributor.emailchristian.delamare@voeazul.com.bren_US
dc.contributor.emaildouglas.lopes@latam.comen_US
dc.contributor.emailpjmramos@voegol.com.bren_US
dc.contributor.emailraoliveirasantos@voegol.com.bren_US
dc.publisher.citySão Pauloen_US
dc.description.resumoDuring the last decade, commercial aviation in Brazil has grown significantly, overcoming the number of 100 million passengers per year. The intense operation represents a challenge for the air carriers, especially during flight disruptions. In Brazil, besides the re-accommodation of the passengers into other flights, under certain circumstances, the ANAC 400 resolution requires the airlines to provide a series of material assistance. Meal, transport, and hotel make part of the exigences stated by the ANAC 400. Our study aims to analyze the current process that is mainly manual and propose to automatize several steps through a self-service solution. The researchers verified the potential adoption of the solution through a survey where the great majority of respondents are favorable for using self-services and avoid lines at the airport. The researchers also created a financial analysis to demonstrates the benefits of the solution through the reduction of headcount to execute the process.en_US
dc.description.classAVM - T03en_US
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