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Título:	Case study of the of multifunctional staff deployment at the stations of Metrôrio and VLT Rio
Autor(es):	Loureiro, Daniel Pires da Silveira Barros, Leandro Viana, Rafael Abreu Cunha, Rafael Halliday da Micaelo, Rejane
E-mail:	dloureiro@metrorio.com.br leandro.barros@metrobarrasa.com.br rafael.viana@vltrio.com.br rafael.halliday@vltrio.com.br rmicaelo@metrorio.com.br
Orientador:	Braun, Marcus
Número da turma:	FM - T01
Data do documento:	2019
Citação:	LOUREIRO, Daniel Pires da Silveira et al. Case study of the of multifunctional staff deployment at the stations of Metrôrio and VLT Rio. 2019. 40 f. Final Project (Rail Transportation Management) - Deutsche Bahn; Instituto de Transporte e Logística, Brasília, 2019.
Resumo:	Based on the current scales and the activities currently performed at the stations, there was an opportunity to gain operational flexibility with the creation of a new position: station operator. A feasibility study was carried out to evaluate the impacts on customer service, training needs, how to make a transition and financial impacts. This function will group the activities currently performed by the following positions: Attendant and Sales Operator, Selling Operator, Station Auxiliary, Platform Auxiliary and Entrance Auxiliary. The only position that will not be absorbed in this role is that of Security Agent, although some administrative functions of the agent are absorbed.
Palavras-chave:	Multifunction Subway Tramway
Cidade:	Brasília
Descrição:	Final Project (Rail Transportation Management) - Deutsche Bahn; Instituto de Transporte e Logística, Brasília, 2019.
Aparece nas coleções:	Gestão de Sistemas Ferroviários e Metroferroviários (FM)

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