Gestão de processos logísticos para otimização de resultados em empresas de transporte rodoviário de cargas

Abstract

As there is a need for theoretical deepening and innovation in the process of management of road haulage companies, the present study addressed the tools and management methods capable of ensure operational quality and optimization of results in that modal. The objective of this publication is to optimize the logistic process management tools of road haulage companies. The qualitative approach was used as a comparative study, through a sample of 7 cargo transportation organizations from São Paulo and Rio de Janeiro as research unit. Results: The organizations participating in the study use management tools in specific cases, such as fuel consumption, direct and indirect inputs as in the financial sphere, but do not use them as a means of alignment with the company's strategy. The use of KPIs in the management of the organization helps everyone to have an expanded vision, aligned with the objectives of the company. This alignment makes it easier and faster to identify problems, which enables more effective solutions and feedback for continuous improvement. In this context, this work aims to present ways of structuring a good management system and how to obtain information that helps to optimize the operational and financial results of a trucking company.