Teletrabalho: um estudo acerca de suas características e aplicabilidade no ambiente organizacional com foco no setor de transportes

Abstract

This project's overall objective is to demonstrate how advances in technology have enabled the emergence of a new modality of work, telework, as well as its applicability and requirements necessary for implementation in the organizational environment, demonstrating its aspects in the vision of employees, companies and society. For this purpose a bibliographic deepening was carried out in studies and researches on the subject, raising the main properties of the model and how this modality of work was developed and has been carried out in the present days, besides analyzing what has been the effects originated from its performance. Seeking to portray the reality of this type of work, we also chose the case study of the home based model implanted in the company Gol Linhas Aéreas Inteligentes, in addition to interviews with some of the stakeholders involved in the operation. The questions of time, productivity, costs, management, engagement, relationships, behavioral profile and adoption of the model were analyzed, trying to establish in some aspects a comparison between teleworkers and traditional workers.