UNICOL: Universo Colaborativo, gestão de conhecimento para o setor de transporte rodoviário de passageiros

Abstract

In the new global scenario where passenger transport companies are included has undergone several changes over time. These transformations corroborate significant changes in the way companies run their businesses. It has directly influence on the companies globalized and technological competitiveness dynamic world that we are experiencing. The smart industry, also called 4.0 industry, also reinforce this new dynamic. According to Schwab K. (2016) these transformations will be unlike anything we have experienced before. Industry 4.0 development in Brazil has an effect even more challenging. Due to equipment investments needs to update such technologies. The Brazilian transport companies increase in their logistics costs due to factors related to logistics distribution, urban restrictions, disqualified labor, among other factors. These variables had a profound impact on the company’s margin in recent years. Dom Cabral Foundation (FDC) research of logistic costs in Brazil has point it out. According to Brettel M. (2014) the industrial revolution will be triggered by the internet, which involves communication between humans as well as machines in a physical-cybernetic system in large networks. The connected, fast and dynamic environment maximizes the possibilities of sharing good practices and knowledge transfer in scale, through the Knowledge Management (GC), sharing information inserted in collaborative digital platforms between companies. It increases the sources of competitive advantage and decreases the direct and indirect inputs of the organization. The main goal of this work, entitled UNICOL - Collaborative Universe, Knowledge Management for the Passenger Road Transport Sector, seeks the accelerated dissemination of collaborative and innovative practices for the sector. We understand that our goal is to bring to matter the need of practices evolution and applicability, that place companies and professionals in short term on a new dimension of knowledge, understanding and development of business management practices. These practices can serve as constant learning innovations in processes, projects and new products. It will collaborate to organizations in a complete way aligning the speed of the technological changes with learning. It will also be maintaining the sustainability of the sector, according to Blanchard B. (1992) maintainability is understood as a characteristic inherent to a system design, and refers to the ease, precision, safety and economy in the execution of the actions in that system or product. As the process of constantly challenging the status quo, in which we are inserted, is a practice acculturated in the JCA Group's thinking and management model, in the years 2015, 2016 and 2017, through the sharing of best practices among the group companies, it was possible to reduce maintenance and operation costs, with improvements in the efficiency of flows and processes, around 20% of operating expenses, recorded in 2015, compared to operating expenses recorded in 2018.