Adoção de tecnologia no transporte rodoviário de passageiros em regime de fretamento

Abstract

Urban mobility is a condition arising from the human need to develop social and economic relations. And from this context, most organizations are motivated to make it possible for their employees to travel to guarantee their productivity. Considering the general scenario of a production chain, companies that provide road transportation services, under a charter system, operate in the market to provide and guarantee the displacement of employees of client companies. And which end up requiring the development of a differentiated customer experience, with the entity that promotes innovation in its activities, and that meets the needs of its users, standing out. The aim of this study is to present the shortcomings faced by road transportation companies surveyed, identification of the technological solutions on the market and the feasibility of implementing technical resources to provide a new experience to users.