Modelagem de um centro tecnológico operacional compartilhado: uma proposta de inovação para o transporte multimodal urbano

Abstract

Urban passenger transport has enormous potential to solve problems of urban equity relating to comfort, safety, punctuality and humanized service so that, to guarantee full passenger service, it is necessary to consider modern management, in which notions of quality and production is present at all levels that make up a company in the sector. This work's main objective is to model a Shared Operational Technological Center (CTOC) with a view to implementing technological improvements in the operational routines of urban passenger transport companies in different modes. The project in question aims to build collaborative movements regarding innovation systems in the urban passenger transport sector in order to strengthen companies and improve their business performance. Therefore, the proposed study consists of a field study, with urban mobility transport companies separated by modes, in order to identify the main needs, pains or challenges of these companies and also to carry out benchmarking in shared technological centers within and transport sector forums. This will be achieved by identifying the operational ports within the sector and through the implementation of a Minimum Variable Product (MVP) with the choice of a portfolio of projects that meet the operational ports of an urban passenger transport company in the metro-rail sector with the possibility of using low-cost technologies, taking advantage of available and underutilized infrastructures within the capacity of the companies themselves and human capital with existing installed knowledge. To validate the MVP, the study of technical, operational, economic, political and strategic options will be selected, as well as the definition of a tool for project visibility, monitoring and definition of strategic indicators.