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Use este identificador para citar ou linkar para este item: http://repositorio.itl.org.br/jspui/handle/123456789/739
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Campo DCValorIdioma
dc.contributor.advisorRoberts, Robin-
dc.contributor.authorPereira, Bruna Araujo-
dc.contributor.authorFiorotto, Danilo Borghi-
dc.contributor.authorPrado, João Augusto Firmino-
dc.contributor.authorNogueira, Marcos Tobias-
dc.contributor.authorOliveira, Willane Rafaela de-
dc.date.accessioned2025-04-01T14:29:37Z-
dc.date.available2025-04-01T14:29:37Z-
dc.date.issued2023en_US
dc.identifier.citationPEREIRA, Bruna Araujo et al. Human resource strategies for baggage handling excellence: a comparative study of in-house and third-party practices. 2023. 34 f. Capstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2023.en_US
dc.identifier.urihttp://repositorio.itl.org.br/jspui/handle/123456789/739-
dc.descriptionCapstone Project (Aviation Management Certificate Program) - Embry-Riddle Aeronautical University; Instituto de Transporte e Logística, São Paulo, 2023.en_US
dc.subjectBaggage handlingen_US
dc.subjectGround handling efficiencyen_US
dc.subjectKPIen_US
dc.subjectOrganicen_US
dc.subjectThird-partyen_US
dc.titleHuman resource strategies for baggage handling excellence: a comparative study of in-house and third-party practicesen_US
dc.contributor.emailbruna.ap85@gmail.comen_US
dc.contributor.emaildanborghi.fiorotto@gmail.comen_US
dc.contributor.emailjoaofprado@gmail.comen_US
dc.contributor.emailmarcostobias@gmail.comen_US
dc.contributor.emailwillane.oliveira@latam.comen_US
dc.publisher.citySão Pauloen_US
dc.description.resumoBaggage handling is crucial in aviation operations, significantly impacting airlines’ efficiency and customer satisfaction. Ineffective practices can result in financial losses, customer discontentment, and potential airline fines. This study reviews relevant literature and aligns findings with the Key Performance Indicators (KPIs) employing distinct baggage handling types (Organic vs. Third-party). Examining efficiency, process quality, and customer satisfaction’s KPIs to unveil the benefits and drawbacks of organic and outsourced baggage handling. Through the analysis of mishandled, lost, and damaged baggage metrics, the research identifies similarities and dissimilarities, assisting airlines in decision-making based on their business models. The study of these indicators yields insights that guide airlines in making reasonable choices concerning their baggage handling strategies. The project aspires to trigger future investigations and promote the development of optimal practices in the commercial aviation industry, aiming to enhance overall efficiency and customer satisfaction in baggage handling operations.en_US
dc.description.classAVM - T07en_US
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