Solução tecnológica para a gestão de fluxos de passageiros nos aeroportos brasileiros

Abstract

The project aims to study the feasibility of a new technology to be applied in Brazilian Airports. It is a project focused on the airline sector, in order to reduce contingency problems related to costs caused by the lack of location of passengers within the terminals. It was decided to carry out a descriptive and propositional research. Descriptive, as the research investigates in depth all the elements of this airport problem, including causes, characteristics, people and processes; purposeful, as the research sought to assess the feasibility of creating a technological solution in the form of an application to solve and/or mitigate the analyzed problem. For this purpose, two benchmarking interviews and a questionnaire were answered by 150 people who work in the sector, including airlines and airport administrators. The conclusion was the proposal of an application, in the mobile version, of geolocation, of three Brazilian airports: Guarulhos, Congonhas and Viracopos, which will give visibility for these passengers to get from point A to point B, without depending on the human factor. It will be free for users, its economic viability will come from partnerships made with companies in the aviation sector and its operational viability will come from the integration between internet, beacons and smartphones, along with the software that will be developed for that purpose. In addition to the app, a Web version was also proposed, but only for managing data from both partner companies and technology developers.