Manutenção de ativos: um estudo que promova agilidade e eficiência em custos no processo de manutenção no MetrôRio

Abstract

MetrôRio is the concession which operates subway system in the state capita of Rio de Janeiro, which encompass 3 subway lines with approximately 55 km of tracks, 42 access stations and approximately 45.000 maintenance annual orders. The subway system is a safe, punctual, and agile way passenger transport, with high capacity, regular schedule, and low environmental impact. It demands, however, a high volume of resources for investments in the implementation; and continuous with maintenance expenses, which due to its complexity requires a robust management and control system, an adequate organizational structure, extended to mechanics, electrical, electronic, and civil systems. Currently at the MetrôRio, maintenance information is inserted manually into systems, with little use of available technologies, which results in low productivity. In this context, the purpose of this project is to understand the current stage of the maintenance process in the company, the opportunities, and alternatives for the improvement of the model, with the adoption of technology vectors applicable to the automation of data insertion in the management system (ERP). The references involve research on concepts and methodologies related to maintenance, costs, and management, applicable to the subway transport system. Additional research was conducted on the subway way of transport, along with an in-depth comprehension of the organizational reality of MetrôRio, regarding maintenance, management, and control of the process, and also with benchmarking that were conducted with reference organizations, that has been adopting successful practices in the automation process. Such activities have contributed to the structuring of a solution proposal that involves the identification and implementation of a compatible software to the existing SAP system, coupled with the adoption mobile devices (cell phones, tablets, and totems) for the insertion of data in real time. The feasibility analysis indicates effective gains in productivity and cost reduction, with a reduction in the use of materials, bureaucracy, and less use of human resources, which can be redirected to more noble and productive activities.