Transporte público urbano: inovações e soluções encontradas para o enfrentamento de crises

Abstract

The general objective of the study is to present actions developed by urban public transport companies in Brazil in the face of the impacts of the Covid-19 pandemic. For that, case study type research was carried out, with data processing through the qualiquantitative approach, through an ex post facto study. The technique used was documental research, using secondary data. Non-probability sampling was used, in which 17 public transport companies participated. The methodology of the GUT Matrix was used to establish the most important items, among impacts and actions indicated. It was evident that among the most differentiated impacts, three remained more reported, for which, mainly, six different actions were implemented. It was concluded that, with the crisis, companies were forced by events to reorganize their ways of working and learned to do things differently. Therefore, it is necessary that they constantly evaluate their results, as well as analyze whether the strategies are generating results, improving and/or adopting new strategies. It is therefore relevant that they continue to check other action strategies, even in the post-pandemic period, reviewing concepts, carrying out protocols and innovating. In short, they must seek to adapt to a new context, in which many practices can never be performed again.