O uso da telemetria em uma empresa de transporte urbano de passageiros como ferramenta de gestão e melhoria da performance dos ativos e motoristas

Abstract

This project is based on the study of telemetry applied in an urban passenger transport company, where the focus is on the implementation and processing of the data generated by this system, converting them into useful information for drivers and managers responsible for the company's assets, that with this information they will be able to obtain a better performance and efficiency of the equipment. Passenger transport operations in large cities are very sensitive to the way the bus is driven by the driver, directly impacting the perception of service quality felt by users, as well as operating costs, where we can cite some examples such as fuel consumption, premature equipment wear or accident rate. Telemetry emerges as a technological tool installed on the bus, capable of transmitting in real time various information about the vehicle's performance and driver behavior, such as speed, sudden braking, slopes in curves, acceleration and engine temperature, items that will directly impact the cost. per kilometer travelled. In this project, we present a mobile application model, which centralizes the data generated by telemetry and makes it available to managers and also drivers of the fleet of the company Transtusa, where it will be possible to follow the individual performance of drivers or certain vehicles, in a simple way and intuitive. From this data, information is obtained that can be shared between the various sectors of the company and also serve as a basis for monitoring drivers and identifying opportunities for improvement. The research project had a qualitative, exploratory approach, supported by the single case study method. As a research instrument, in-depth interviews were carried out with the main executives of the company object of the study and other professionals when we carried out the benchmarking process.