Projeto de inovação em sistemas e/ou tecnologias de rastreamento de bagagens e cargas para o setor aéreo

Abstract

One of the biggest financial and media impacts of the airline segment is the loss of baggage and cargo, which in addition to the financial cost, generates dissatisfaction in customers and impact on the image of the airline and, finally, judicial liabilities. It can even affect the value of the brand, being a concern for directors and stakeholders. Worldwide, especially in Europe and the USA, several solutions that mitigate the problem of cargo and baggage loss have been implemented. What would be the challenge of capturing these technologies and customizing them to the Brazilian scenario? What would be the user's perception and what are the effects of the company's image? The overall objective of the Project is to seek affordable solutions that simplify and improve the baggage and cargo tracking process, giving greater reliability to the internal (company) and external customers (customers and cargo shippers). And we can cite as specific objectives: 1. Improvement in the processes of receiving, identifying and tracking luggage and cargo; 2. Improvement in control and verification points; 3. Research and evaluate new technologies and/or tracking methodologies; 4. Evaluation of the cost/benefit of new technologies/methodologies; 5. Indicate the best solutions for airlines. 6. Reduce the cost of liabilities and brand impacts Each stage of the baggage and cargo travel chain is very important, as many problems can be avoided from the way you receive cargo or baggage, going through all processes: dispatch, sorting, loading, unloading and reloading of luggage or cargo. The solution may involve other stakeholders, such as airport concessionaires or handling companies.