Proposta de indicador padronizado de pontualidade para o transporte de passageiros no modal rodoviário

Abstract

The main purpose of the study is to fill the lack of studies and widely disseminated criteria for the punctuality of the passenger road transport in Brazil and thus establish an indicator that can be approved and used by the regulatory agency as an additional factor to guarantee the quality of services provided to society by companies that operate between pairs of cities on a regular basis according to public concession. The air transport was understood as a reference in punctuality and from it, statistical data of trips from the Rio de Janeiro to São Paulo obtained from a large airline in 2019 were studied to then compare the warnings and variability index of the samples in relation to the programmed time for rail, subway and, finally, 4 road companies in the sections of the same pair of cities. The perception of road customers was also researched to understand if the delay is felt by the departure or arrival and what is the expected tolerance for delay by the surveyed population. It is expected with the study, to allow customers greater reliability of the schedules executed for the stretch at the time of choosing their bus company.