Desenvolvimento de competências em gestão: um plano nacional de capacitação para o nível operacional da empresa BBM Logística

Abstract

BBM Logística is a national transport and logistics company that expands its operations to Mercosul. The studies undertaken for the preparation of the project showed that the transport sector has an intrinsically operational streak and it was diagnosed that at BBM, most of the staff is still endowed with low qualifications and schooling, leaving management courses unaffordable, which has been generating technical unpreparedness for a new level of facing challenges, including business expansion. Thus, given the need for a structured and planned training solution for the company, considering its national scope and the peculiarities of its staff, mostly composed of professionals at the operational level, taking into account their needs for managerial skills, the present study had as objective to develop A National Training Plan for the Operational Level of BBM Logístics. From a methodological point of view, the sector and several actors external and internal to BBM were analyzed through qualitative and descriptive research involving the technique of case study and field research including Benchmarking. The work sought to propose the best solution in terms of training for the BBM company, considering the structure, programmatic content and application methodology best suited to this organization at the national level. As a result A National Training Plan for the Operational Level of BBM Logístics Company was presented.