Novos negócios: aumento da eficiência operacional com redução de custos, acidentes e recolhimentos não programados pela padronização da operação

Abstract

Urban public transport has been undergoing a constant drop in passengers, public policies such as, for example, tax cuts for cars and motorcycles and lack of investments in urban infrastructure, encourage individual transport. This set of factors makes public transportation uninteresting for investors and further aggravate the mobility problems of major centers. These challenges presented to urban public transport generate the need for better use of available resources and the standardization of processes, with incentives to good practices, is a way to do this. Process standardization has been used as a methodology to increase the efficiency of organizations, this methodology, associated with training and follow-up, can transform the tacit knowledge of the organization into explicit knowledge, changing the organizational culture. That said, the purpose of this paper is to use in-vehicle technology as a data source to identify operators' driving patterns, propose new, more efficient standards, and, from a Work Plan aimed at training and monitoring, standardize operational processes to increase operational efficiency with cost savings, accidents, unplanned collections. To this objective, benchmarking will be carried out in companies in the transportation sector, identifying the benefits obtained by the standardization of processes.