Estratégias inovadoras e eficiência operacional: uma abordagem do plano de melhoria na empresa de transportes Viação Penha

Abstract

The present study aimed to present an operational efficiency plan capable of covering the prioritization of the order of maintenance services, aiming at reducing the change in operating scales. Semi-structured interviews were conducted in companies of different modes of transport to identify, within the evaluated organizations, how the practice of communication between the maintenance and operation areas occurs. For the analysis of the current situation of the Viação Penha Company, information gathering methods such as semi-structured interviews and observation were used, in order to identify and characterize the main bottlenecks involving the operation and maintenance of the researched company, as well as to map the main innovative strategies of carriers, their telemetry systems and their expertise in the field of fleet maintenance, considered benchmarks, even if they originate from different modes. The research and analysis of the applied theoretical knowledge in operations management in terms of applied innovation was carried out, besides describing the several benefits achieved with the use of this strategy. As a result, it was found that the system to be modeled has, a priori, significant importance as an operation equipment improperly stopped, in any logistic mode, entails significant losses both operational, commercial and financial. Essentially, such relevance observed demands the need for an immediate application solution with the clear objective of immediately improving the performance of the studied company and enabling the expansion of this model to other entities that suffer similar situations and problems. It was concluded that in Viação Penha, where the business depends directly on the availability of assets, the maintenance sector has a substantial responsibility, where its performance demonstrates a direct relationship with the goals and objectives of the operation.