Novos negócios: estudo de viabilidade para desenvolvimento de serviços terceirizados em manutenção para empresas do setor de transporte rodoviário

Abstract

This work aims to show a business model developed to bring an innovative solution for the management of fleet maintenance in road freight companies. To concentrate on their core business, the carriers have been adhering to the outsourcing of fleet maintenance, but even so, it still demands a high complexity in the management, due to the great variety of services and quantity of suppliers needed. This leads to loss of focus, swollen teams and difficulty in measuring the actual costs involved. The model developed is the unification of maintenance management, involving its various aspects, such as mechanics, hoppers, electrical, washing, etc., in a single service provider. This service provider will be a manager, who through an integrated web system, will perform all maintenance control, no matter where the vehicle is located geographically. This will be possible through the certification of several suppliers throughout the national territory and an intelligent integrated system, allowing quick decision-making and communication between the parties involved: customer, manager and supplier.