Motoristas: caminhos de recursos humanos para aumentar sua qualidade de vida em empresas de transporte coletivo urbano e rodoviário

Abstract

Organizations that operate in the field of passenger or cargo road transport have a "de facto partner" in which they trust the prosperity of their business, being responsible for managing and maintaining their major assets, and controlling their main costs. It's known by the entrepreneur that the driver is his largest partner and has the prerogative of direct contact with its customers and the power of decision on the most diverse occasions. For this reason, this project main aim is to give a greater focus to this professional and present a format of management in the area of human resources directed to drivers, comprehending their needs. The procedures used for data collection started from a direct approach with companies of public transport and passenger road companies to understand the attention paid and techniques used to administer the professional driver, as well as to understand the current situation of the companies and what their needs are in relation to the points to be improved by its employees. The professional driver of public transportation receives wages that are fixed by collective agreements and does not consider this factor the greatest motivator to work in this profession. Organizations offers benefits that are not always accessed by workers, so this project presents a package to be offered to drivers along with creating the figure of a facilitator to assist in issues that are not directly linked to the function but which have direct interference on their performance and personal satisfaction. Maintaining a direct relationship with the workers and a flexible benefits program for them raises their interest of loyalty with where they work.