Redução do turnover de motoristas e políticas de retenção na empresa Viação Garcia: apresentando um plano de ação até outubro de 2018

Abstract

The present study aims to diagnose the causes of high turnover of bus drivers of the company Viação Garcia in order to present solutions, proposing actions to reduce driver turnover by 20% and demonstrate its impacts to the company. In addition, a retention policy will be adopted to achieve the expected results. The objective is to propose a plan of actions aimed at improving the practices of the Human Resources sector using quantitative and qualitative surveys with drivers of Viação Garcia and interviews with HR managers of the organizations used in benchmarking. The solution proposal will also be subsidized by the researches of theoretical references of people management and organizational behavior; scientific articles on turnover; web sites on the transportation system and business sector. The legacy of this project will be achieved at the end point, when turnover is reduced, generating greater satisfaction to the end customer. Viação Garcia is a collective road transportation company, located in Londrina, in the state of Paraná.