Centro de treinamento colaborativo: um estudo de atratividade aplicado ao setor aéreo

Abstract

Beyond the concern of acquiring a better return on intellectual capital like any company, airlines need to ensure excellence in service delivery according to the organization's strategies and, in addition, an even greater challenge is to pursue the safety standards of this sector. Nowadays, it is impossible to conceive the world without regular commercial aviation, which is essential for all sectors: economy, politics, health, leisure, etc. Civil aviation is so important that to ensure passenger safety, there are several international certificates and protocols required for a company to operate, which must be periodically renewed. Each airline is responsible for the logistics and costs to certify its employees, for this reason some of which have their own training centers while others outsource the structure required. In addition, some cases require the certificate to be issued abroad. Taking into consideration that he logistics of such trainings is not the core business of these organizations, the relevance of such trainings, as well as the high costs involved by airlines for them, the objective of this project is to conduct a case of study of a collaborative center capable of undertake several courses related to the airline industry. As work methodology, an exploratory research was conducted with guided interviews with airline executives. For qualitative research, real and calculated data of the airlines were used to calculate the analysis of demand and viabilty. Due to the low amount of training applicable, the project was not viable.